Your Privacy Is Our
First Priority

This privacy policy ("Policy") is issued by the 3qqgg platform ("we", "us", or "3qqgg"). When you use our website, create an account, or use our services, you are considered to have accepted the terms of this Policy. We take your privacy seriously and are committed to protecting your information.

This policy has been prepared specifically for players in Bangladesh. In the event of any linguistic ambiguity, the Bengali version shall be considered authoritative.

1.1 — Information Collected Directly

You provide the following information when registering an account on 3qqgg or using our services:

• Full name and username
• Date of birth — to confirm age verification (21+)
• Mobile number and email address (for communication)
• Payment information — bKash, Nagad, Rocket, or Upay account number (for transaction verification)
• Identity verification documents (copy of national ID or passport, if applicable)
• Messages and communication content sent via live chat and email

1.2 — Automatically Collected Information

When you use our platform, certain information is collected automatically through technical means:

• IP address and device information (operating system, browser version)
• Cookies and session data — to remember your login status and preferences
• Page visits, click patterns, and time spent on the site
• Gaming activity history — bet amounts, game types, win or loss records
• Transaction history — deposit and withdrawal dates, amounts, and methods

1.3 — Information Received from Third Parties

In some cases we may receive information from external sources, such as transaction confirmations from payment processing services (bKash, Nagad, Rocket, or Upay) or information from identity verification services. This information is used solely for security and fraud prevention purposes.

2.1 — Service Delivery and Operations

The information you provide is essential for running the core operations of the 3qqgg platform. This includes:

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions — ensuring a minimum deposit of ৳300 and minimum withdrawal of ৳800
• Managing the welcome bonus and other promotional offers
• Providing 24/7 live chat and email support
• Personalizing the gaming experience

2.2 — Security and Compliance

We use information to ensure a fair and safe gaming environment:

• Detecting and preventing fraudulent activity
• Preventing multiple accounts or misuse
• Blocking access for persons under 21 years of age
• Enforcing responsible gaming limits
• Maintaining records of compliance with applicable regulations

2.3 — Communication and Support

We use your information to communicate with you — such as sending important account-related notifications, responding to support requests, and sharing relevant promotional information (only with your consent).

2.4 — Platform Improvement

We continuously improve our services based on your gaming behavior and feedback. Information used for this purpose is analyzed in anonymized or aggregated form so that no individual's identity is revealed.

3.1 — We Do Not Sell Your Information

3qqgg never sells, rents, or transfers your personal information to third parties for any commercial purpose. This is a core principle of ours and we make no exceptions on this matter.

3.2 — Permitted Cases of Limited Sharing

Only in the following cases, and only the minimum necessary information, may be shared:

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology service providers: Trusted technology partners for the secure operation of the platform — they operate under strict confidentiality agreements.
• Fraud prevention services: Limited information sharing with specialist services to ensure account security.
• Legal obligations: Information may be provided pursuant to a court order or a lawful request from a government authority — but only by following legal processes.

3.3 — International Data Transfers

In some cases your information may be processed on servers outside Bangladesh. In such cases we ensure that international data protection standards are followed and that your information is adequately protected.

4.1 — What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. 3qqgg uses cookies for the following purposes:

• Essential cookies: Maintaining login status, security verification, and ensuring the core functionality of the site.
• Performance cookies: Monitoring how quickly and effectively the site is operating.
• Preference cookies: Remembering your language preference and other settings.
• Analytics cookies: Understanding user behavior and improving the service — in aggregate, without revealing individual identities.

4.2 — Cookie Control

You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some site features to not work properly and may cause login issues.

5.1 — Technical Security

3qqgg uses modern technology to protect your information:

• SSL encryption — all data exchanged between you and our servers is encrypted.
• Two-Factor Authentication option — adds an extra layer of security to your account.
• Regular security audits — to identify vulnerabilities in our systems.
• Firewall and intrusion detection systems — to block unauthorized access.
• Sensitive data (passwords) are hashed — never stored in plain text.

5.2 — Organizational Security

Alongside technology, we also ensure security at the organizational level:

• Only authorized staff have access to user data — following a minimum necessary information policy.
• Staff receive regular data protection training.
• A rapid response plan is in place for data breach incidents.

5.3 — What to Do in a Security Incident

If a security breach occurs, we will promptly notify affected users and take the necessary steps to minimize harm. If you notice any unusual activity on your account, please report it immediately to [email protected].

6.1 — Data for Active Accounts

We retain your information for as long as your account is active. Transaction history and gaming activity records are kept for the entire duration of the account — as they are needed for dispute resolution and legal purposes.

6.2 — After Account Closure

If your account is closed or deactivated, some information is retained for a defined period to meet legal obligations and prevent fraud. After this period, the information is securely deleted or anonymized.

7.1 — Right to Access Your Information

You may ask us at any time what information we hold about you. Upon request, we will provide you with a summary of the information we have.

7.2 — Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. We will update the information as quickly as possible after verification.

7.3 — Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages at any time. However, important account-related notifications (such as transaction confirmations or security alerts) are not covered by this option — they are part of the service.

7.4 — Right to Close Your Account

You may request to close your 3qqgg account at any time. Any pending withdrawals must be settled before the account is closed. Some information may be retained for legal reasons in accordance with Section 6.2.

7.5 — How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. After verifying your identity, we will process your request as quickly as possible.

3qqgg strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect personal information from any child or minor. Age is verified at the time of registration and identity documents may be requested if needed.

If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the associated information.

If you ever navigate from our platform to a third-party website, please be aware that those websites have their own privacy policies and are outside our control. We are not responsible for the data collection and use practices of third parties.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. Their terms also apply at the time of a transaction.

This privacy policy may be updated over time due to changes in our services or legal requirements. If there are any significant changes, we will notify you in the following ways:

• Changing the "Last Updated" date at the top of the page.
• Sending a notification to your registered email address.
• Displaying a notification after you log in to the platform.

Continuing to use 3qqgg after any changes means you have accepted the terms of the new policy. If you do not agree with the changes, you may close your account.

Responsible gaming is an important part of our commitment. We may use information about your gaming behavior for the following purposes:

• Identifying signs of excessive gaming and providing support.
• Keeping your set limits (deposit limits, session limits) in effect.
• Implementing Self-Exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.